Refund policy

RETURN AND REFUND POLICY

HammerHead Anchors stands behind the quality of its products. Because our products are built and shipped for a specific intended use, all sales are final except for products that are defective and qualify for service under our Five-Year Limited Warranty.

We do not accept returns or provide refunds for changes of mind, ordering the wrong product, or products that have been used improperly. We do not offer exchanges. A warranty replacement is not considered an exchange.

DEFECTIVE PRODUCTS

If you believe your HammerHead Anchor has a defect covered by our warranty, contact us within the warranty period at Hank@HammerHeadAnchors.com before returning the product. Products returned without prior authorization may not be accepted.

HOW TO OBTAIN WARRANTY SERVICE

To obtain service under this warranty, you must:

  1. Contact HammerHead Anchors within the warranty period at Hank@HammerHeadAnchors.com to report the defect and request a Return Merchandise Authorization (RMA) number.

  2. Provide proof of the original purchase, such as a dated sales receipt.

  3. Properly package the defective anchor and clearly mark the RMA number on the outside of the packaging.

  4. Ship the anchor, at your expense, to the address provided by HammerHead Anchors.

HammerHead Anchors will inspect the returned anchor. If we determine that the defect is covered by the warranty, we will, at our option, repair or replace the anchor and return it to you at our expense within the contiguous United States.

Customers are responsible for shipping costs associated with products that are not covered by the warranty. Products that do not qualify for warranty coverage will not be eligible for a refund, repair, or replacement.

For questions about a return or warranty claim, contact Hank@HammerHeadAnchors.com.